Teamwork: We work together for the benefit of everyone.

Advocacy: We speak up for residents’ dignity, needs, and well-being.

Service: We treat everyone like a VIP and look for opportunities to wow.

Kindness: We practice kindness in all we do.

What does this look like?

• Jumping in to help a teammate without being asked.
• Noticing a small change in a resident and speaking up right away.
• Turning moments into memories. Hand-written notes, warm welcomes, thoughtful follow-through.

Signature Behaviors:

Helping without Hesitation – Listen First – Protect Dignity – Choose the Kind Path – Giving Others the Credit.

Accountability: We are accountable for ourselves, our work, and our attitude.

Growth: We invest in building our skills and confidence to better serve.

Empowerment: We take initiative and trust each other to do great things.

What does this look like?

• Owning results and learning from misses. No excuses, just improvement.
• Seeking feedback, mentoring others, and celebrating progress.
• Making good decisions close to the resident; escalating only when needed.

Signature Behaviors:

Own the Outcome – Seek Feedback – Share Knowledge – Thoughtful Decisions

Connection: We create opportunities to connect with each other.

Appreciation: We celebrate and recognize contributions.

Recharge: We balance hard work with time to reset and recharge.

Energy: We stay inspired by remembering why we do what we do.

What does this look like?

• Meetings that start with a shout-out and end with a clear plan
• Thoughtful recognition.
• Pro-wellness scheduling, breaks that are honored, resources for resilience.

Signature Behaviors:

Share a Shout-Out – Take Your Break – Tell the “Why” – Bring the Positive Spark